Privacy Policy

1. Introduction

Hypro Sarlu Equipment & Machinery Trading L.L.C ("Hypro Sarlu", "we", "our", or "us"), registered in Dubai, UAE (Trade License: 1241991), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you interact with our website at hyprosarluequipment.com.

By using our website or submitting an enquiry, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

• Contact Form Data: Your name, company name, email address, phone number, and the message or enquiry you submit through our quote request form.
• Communication Records: Records of email, WhatsApp, or telephone communications you initiate with us.
• Technical Data: Basic analytics data (pages visited, browser type, approximate location via IP) collected automatically when you browse our website. We do not use third-party tracking cookies beyond essential analytics.

We do not collect payment information, sensitive personal data, or data from children under 18 years of age.

3. How We Use Your Information

The information you provide is used solely for legitimate business purposes:

• Quote Processing: To prepare and send you a product quote or proposal based on your enquiry.
• Communication: To respond to your questions, follow up on enquiries, and keep you informed about your request.
• Business Records: To maintain accurate records of customer communications and transactions.
• Service Improvement: To understand how our website is used and improve our content and user experience.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Storage & Security

Your data is stored securely and access is restricted to authorised Hypro Sarlu personnel only. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

Enquiry data submitted through our website contact form is stored in our internal systems for a period of up to 3 years, or as required by applicable UAE law, after which it is securely deleted.

While we take reasonable precautions, no internet transmission is completely secure. You submit information at your own risk.

5. Third-Party Links & Services

Our website may contain links to external websites (such as WhatsApp, social media, or partner sites). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

Our website may use the following third-party services:

• Google Fonts: For typography rendering — subject to Google's Privacy Policy.
• Pexels: For stock photography — images are served from Pexels CDN.
• Netlify: Our hosting provider — subject to Netlify's Privacy Policy.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data (subject to any legal retention obligations).
• Withdraw consent for communications at any time by contacting us.

To exercise any of these rights, please contact us using the details below.

7. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

8. Contact for Privacy Requests

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: Info@hypro.com
• Phone: +971 55 887 5539
• Address: Office No. F20, Rolex Twin Tower, Baniyas Street, Deira, Dubai, UAE, P.O. Box 25459

We aim to respond to all privacy requests within 10 business days.